Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Whilst we aim to provide an enjoyable experience, it's crucial to understand the risks involved and to gamble only with money you can afford to lose.
Please take responsibility for your gaming habits and set limits that work for your lifestyle and budget.
Age Verification
Gambling is only legal for individuals aged 18 years or over in the UK. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before participating in any gambling activities on Mystake.
If you are under 18, please do not use this site. We take age restrictions seriously and reserve the right to verify your age at any time.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in yourself or someone you know?
- Chasing losses by gambling more to recover money you've lost
- Gambling with money intended for essential expenses (rent, bills, groceries)
- Hiding your gambling activity or lying about how much you gamble
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Gambling for longer periods than intended
- Neglecting family, work, education, or other important responsibilities
- Borrowing money to gamble or pay gambling debts
- Using gambling as a way to escape problems or negative emotions
- Failed attempts to control or stop gambling
- Needing to gamble with increasing amounts to achieve the same excitement
If you've identified any of these signs, please seek help immediately from a support organisation.
Self-Help Tools & Responsible Gaming Features
Mystake provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose over a specified timeframe
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've wagered
- Self-Exclusion: Temporarily or permanently exclude yourself from your Mystake account if you need to take a break
- Account Closure: Close your account permanently if you wish to stop gambling entirely
For more information on how to access these tools, please contact our Customer Support team or visit your account settings.
Support Organisations & Helplines
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these organisations:
United Kingdom
-
GamCare
Free confidential support and advice for problem gamblers and their families
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free, 24/7) -
GamStop
The National Self-Exclusion Scheme for Great Britain
Website: www.gamstop.co.uk
Self-exclude from all GamStop-registered gambling operators -
Gamblers Anonymous
Free peer support meetings and 12-step programme
Helpline: 0330 094 0322
Other Jurisdictions
-
Australia: Gambling Help Online
www.gamblinghelponline.org.au -
Canada: Responsible Gambling Council
www.responsiblegambling.org -
United States: National Council on Problem Gambling
www.ncpgambling.org
Helpline: 1-800-522-4700 -
Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telefonberatung Glücksspielsucht: 0800-137 27 00
If You Need Help
Problem gambling can have serious consequences for your health, finances, and relationships. If you're struggling, please reach out for help today. Support is available, and speaking to someone is the first step towards recovery.
Remember: seeking help is a sign of strength, not weakness. You don't have to face this alone.
Contact GamCare on 0808 8020 133 or visit www.gamcare.org.uk for confidential support available 24/7.
Contact Us
If you have questions about responsible gaming features or need support, please contact Mystake Customer Support or visit your account settings to access our responsible gaming tools.
Last Updated: 2026